Privacy Policy
Privacy Policy V-Locker AG (Switzerland)
Privacy Policy V-Locker Services GmbH (EU)
This Privacy Policy governs the processing of data of the customer or user ("User", "You") by V-Locker AG, Neugutstrasse 66, 8600 Dübendorf (CHE-135.004.269) ("V-Locker AG", "We").
The protection of your privacy and your personal data is important to us and we take it seriously. The following privacy policy explains how we collect, process and use your data when you use our products and services and the V-Locker website and/or the V-Locker app. Our privacy policy does not apply to the offers of third-party providers that you can access via links on the V-Locker website and/or the V-Locker app. Please contact the third-party providers directly to find out about their privacy policies.
We treat your data confidentially and in accordance with the statutory data protection regulations and this privacy policy. The processing of personal data is governed by the Federal Act on Data Protection (FADP) and the revised Data Protection Act (revDSG) of 1 September 2023.
In the following, "processing" of personal data means any handling of personal data, regardless of the means and procedures used, in particular the collection, storage, retention, use, modification, disclosure, archiving, erasure or destruction of personal data.
In the following, "personal data" refers to all information relating to a specific or identifiable person, such as surname, first name, address, date of birth, nationality or e-mail address.
Which data is processed in detail and to what extent depends largely on the services purchased by the customer.
Your personal data is processed on the basis of the following legal bases:
Our data protection officer is available to answer any questions you may have about data protection. You can contact him as follows:
V-Locker AG
Neugutstrasse 66
8600 Dübendorf
Switzerland
DPO@v-locker.ch
+800 8600 0068
Please provide proof of your identity with all enquiries, e.g. an electronic copy of your ID.
A data subject also has the option provided for in the Data Protection Act to contact the Federal Data Protection and Information Commissioner (www.edoeb.admin.ch).
By using the V-Locker website and/or the V-Locker app, you consent to the processing of your personal data in accordance with the following description.
We only process your personal data to the extent necessary to provide one of our products and/or services. We only process personal data with your consent or if there is a legally recognised justification.
We only process personal data for the duration required for the respective purpose or purposes. If further storage is necessary due to legal and/or other obligations to which we are subject, we restrict processing accordingly.
Depending on the services we provide for you, we may process the following categories of personal data. We process as little personal data as necessary.
We process customer data. This includes the following in particular:
· Master and inventory data such as name, address, telephone number, e-mail address, date of birth and nationality;
· Contract data such as contract number, subject matter of the contract and term;
· Payment data such as bank details;
· If applicable, records of telephone calls, written correspondence and e-mails between you and us;
· Marketing data such as needs, wishes and preferences;
· Technical data, such as internal and external identifiers, business numbers, IP addresses, records of access or changes. This data in itself does not allow any conclusions to be drawn about your identity. However, as part of the processing of contracts, they can be linked to other data categories and thus possibly to your person.
We also process prospective customer or visitor data (i.e. physical visits or via our website). This includes the following in particular:
· Master and inventory data such as name, address, date of birth;
· Technical data such as internal and external identifiers, IP addresses, records of access or changes;
· Marketing data such as needs, wishes and preferences.
Particularly sensitive data is data relating to religious, philosophical, political or trade union views or activities; data relating to health, privacy or racial or ethnic origin; genetic data; biometric data that uniquely identifies a natural person; data relating to administrative and criminal prosecutions or sanctions; data relating to social assistance measures.
We do not process any particularly sensitive data.
Your personal data is processed for the following purposes, insofar as this is necessary for the fulfilment of the specific and provision of possible additional services. Your personal data will only be processed in compliance with the applicable legal requirements for the purposes that were specified to you (e.g. when the contract was concluded) or are evident from the circumstances:
We only store your personal data for as long as is necessary for the respective purpose. As soon as the data is no longer required for the fulfilment of the respective purpose, it is deleted or anonymised, unless statutory retention obligations prevent this.
The storage period depends largely on the statutory limitation periods and the purpose of the respective data processing. As a rule, we store personal data for the duration of the business relationship or contractual term and then for a further five, ten or more years, depending on the applicable legal basis. This corresponds to the period during which legal claims can be asserted against us. Ongoing or anticipated legal or regulatory proceedings may result in storage beyond this period.
Profiling is the automated processing of personal data. We do not process personal data automatically in order to evaluate certain personal aspects.
Should we also analyse or evaluate customer data automatically in the future, we will inform you accordingly, if required by law.
The processing of personal data generally occurs within our jurisdiction in Switzerland. However, a transfer of customer data abroad may occur in the following cases, provided it is:
· necessary to execute your orders;
· legally required;
· necessary due to the involvement of service providers (data processing by order); or
· based on the customer’s consent.
Personal data may also be transferred to and processed in countries outside Switzerland. This is done in compliance with applicable data protection laws and regulations. In certain cases, it may be necessary to engage external service providers or partner companies located in other countries to process the data. These third parties are contractually obliged to ensure the confidentiality and security of the data and to process it only according to the instructions given and for the agreed purposes.
If a data transfer is made to a country that does not have an equivalent level of data protection as Switzerland, appropriate protective measures, such as the conclusion of corresponding contracts, will ensure adequate data protection. Such protective measures may include standard contractual clauses approved by the competent data protection authority to ensure an adequate level of data protection.
We ensure that the necessary steps are taken to guarantee the security and protection of personal data when transferred to countries without an adequate level of data protection.
For processing activities that are likely to pose a high risk to the rights and freedoms of data subjects, we carry out a data protection impact assessment in accordance with the statutory provisions. This assessment helps us to identify potential risks and take appropriate measures to minimise them.
Personal data is protected against unauthorised processing by appropriate technical and organisational measures. These include, among other things
· Encryption of sensitive data
· Access controls and authentication procedures
· Regular safety checks and audits
In the event of a data breach that poses a risk to your rights and freedoms, we will inform the competent supervisory authority immediately, but at the latest within 72 hours of becoming aware of it. In addition, we will inform you about the data breach if it poses a high risk to your rights and freedoms.
In order to use our products and services, you must register and provide personal data.
When you contact us via the contact form, email, chat or telephone, we process the information you provide for the purpose of processing the enquiry and for possible follow-up questions. The processing is based on our legitimate interest in being able to answer customer enquiries.
When using the V-Locker website, the privacy policy of the website applies in addition to this privacy policy. This can be accessed at the following address: live.v-locker.ch/en/data-protection.html
Our website uses cookies to improve your user experience and to provide certain functions. Cookies are small text files that are stored on your device. We use the following types of cookies:
· Required cookies: These cookies are necessary for the website to function properly.
· Functional cookies: These cookies enable us to save your preferences.
· Analysis cookies: These cookies help us to analyse the use of our website and improve our services.
· Advertising cookies: These cookies are used to show you personalised advertising.
You can manage and object to the use of cookies at any time via your browser settings.
In order to be able to tell you whether you are near a V-Locker facility and/or how to get there, we need your location. We use the "OpenStreetMap" software (Open Street Map Foundation (OSMF) United Kingdom) for this purpose. This application is also used to translate geopositions into addresses and to show you the estimated walking or driving distance to the selected facility (or list of facilities).
OpenStreetMap's privacy policy can be viewed at the following address: wiki.osmfoundation.org/wiki/Privacy_Policy
The terms of use of OpenStreetMap can be viewed at the following address: wiki.osmfoundation.org/wiki/Terms_of_Use
We collect the following technical data to continuously optimise the V-Locker app:
· Device information (e.g. information on operating system, browser and/or app version);
· Time at which you operate the V-Locker app;
· Your behaviour in the app (e.g. selecting the system);
· Duration of use or dwell time in certain functionalities.
Our V-Locker systems and the immediate surroundings can be video-monitored. These measures serve to protect our facilities and the safety of users. The video data collected is processed exclusively for the prevention and investigation of criminal offences and to ensure security.
Video surveillance is carried out in accordance with the applicable data protection regulations and is secured by appropriate technical and organisational measures to prevent unauthorised access to the recordings. The video data is stored for a maximum of seven days and then deleted, unless longer storage is necessary due to legal obligations or to enforce our legal claims.
We test new products, services and/or functions from time to time. These products, services and/or functions may only be made available to certain user groups during the test phase. In order to select test customers, we need access to your location data. If you do not wish to test new products, services and/or functions, you can deactivate the "Service and product news" function in the settings.
We send personalised and non-personalised marketing messages about our products and services by email, SMS and/or in-app push notifications. The information sent is based on the respective customer profile. This is based on the information provided when the customer account was created, as well as automatically collected information such as
· Receipt and read confirmations of messages
· Information about your end device and browser used
· Your activities in our apps
· Experience in the use of V-Locker services
The personalised marketing messages will only be sent with your consent. You can revoke your consent at any time in the settings of the V-Locker app or by sending an email to dpo@v-locker.ch.
We send non-personalised marketing communications to keep you informed about our products and services. For this purpose, we use the email address or other contact details you provided when you created your customer account.
Your personal data will only be processed for advertising purposes with your express consent. You can revoke this consent at any time with effect for the future by changing the corresponding settings in the V-Locker app or by sending us an email to dpo@v-locker.ch.
We regularly send customers and interested parties advertising about our products and services and/or the products and services of our cooperation partners by e-mail. For this purpose, we use the e-mail address you provided when registering for the newsletter and the country in which you registered.
When you register for the newsletter, we obtain your consent as follows: Your e-mail address is identified using the double opt-in procedure. This means that after the initial registration you will receive a separate confirmation e-mail in which you must agree to receive the newsletter. We log the following information in this process when you register for the newsletter:
The purpose of this procedure is to verify your registration and, if necessary, to be able to clarify any possible misuse of your personal data. In the confirmation email and in each subsequent newsletter, you will be informed of the cancellation option. We use the "Rapidmail" software to send our newsletter (see section 7.5). You can find more information about our B2B newsletter at the following address: https://live.v-locker.ch/de/datenschutz.html
The data collected for advertising purposes will not be passed on to third parties. Your data will be stored for as long as the business relationship with you exists and you have not revoked your consent to data processing. You can send your cancellation by e-mail to dpo@v-locker.ch or in writing to us. Each of our notifications contains an unsubscribe link, the selection of which is considered a cancellation.
We target users who fulfil a certain usage criterion (e.g. purchase of a certain package) in our app to receive feedback on our products and/or services. If you fulfil one of these criteria, we may send you in-app notifications, emails and/or text messages inviting you to participate in our user research initiatives. Participation in our user research initiatives is entirely voluntary and based on your consent.
If you agree to participate in one of our user research initiatives, we may invite you to complete a survey or participate in a pre-recorded conference call with our research team. We may ask you for information such as your usage behaviour, your age group, the industry you work in, your opinions and preferences regarding our services or third party services etc. If you decide to participate in a user interview, we will ask you whether you agree to a video recording of the interview. If this is not the case, you can let us know and the interview will take place without video recording. Regardless of the option you choose, we will ask you to sign our declaration of consent electronically.
Your data will generally be stored for three months. It will be deleted after six months at the latest.
We use the software "FindMind", "Zoho", "Rapidmail" and "Microsoft Teams" to conduct surveys and user interviews.
· Findmind, Vadianstrasse 54, 9000 St. Gallen;
· Zoho Corporation B.V., Beneluxlaan 4B, 3527 HT UTRECHT, Netherlands;
· Microsoft Europe, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland.
· rapidmail GmbH, Wentzingerstraße 21, 79106 Freiburg im Breisgau, Germany
The aforementioned companies receive personal data exclusively for the provision of their services to us and are contractually obliged to use personal data exclusively for these purposes. It is the responsibility of the user to inform themselves about the data protection provisions of the companies mentioned.
As a data subject, you have the following rights in accordance with the statutory provisions:
Within the scope of Art. 8 FADP, you have the right to request information about whether data about you is being processed. Upon request, V-Locker AG will provide you with all available data, including the available information on the origin of the data, the purpose and, if applicable, the legal basis of the processing as well as the categories of personal data processed, the parties involved in the collection and the data recipients. We reserve the right to restrict the right to information in accordance with Art. 9 FADP. We accept requests for information in writing, together with a legible copy of a valid official identification document (e.g. passport, identity card, driving licence).
You have the right to request the correction of incorrect or incomplete personal data.
The personal data processed by us will be deleted in accordance with Art. 17 FADP as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory retention obligations.
You have the right to request the restriction of the processing of your personal data if the requirements of Art. 18 FADP are met.
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit those data to another controller, where technically feasible.
You can revoke your consent to the processing of your personal data at any time and without giving reasons for the future. We will no longer process your personal data from the time you withdraw your consent unless there are compelling legitimate grounds for the processing.
You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or significantly affects you in any other way. The restrictions pursuant to Art. 22 FADP remain reserved.
You have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of your personal data violates the statutory data protection regulations.
To assert your rights as a data subject, you can contact our data protection officer by email or in writing (see section 3). For all your requests, we always ask you to provide proof of your identity, such as an electronic copy of your ID.
In addition to the information provided in section 8.3 and section 8.5 we have involved processors for the following processing activities:
· Providers of information services (e.g. web servers, email servers, storage servers, cloud management systems, geolocation systems, cloud storage);
· Provider of incident management systems;
· Provider of customer relationship management systems;
· Marketing service provider;
· Email service provider;
Your personal data may also be transmitted to the following recipients:
· Company of the V-Locker Group;
· Banks and financial companies for the provision of services;
· Public administrations;
· State authorities and/or bodies in accordance with the statutory provisions.
· Insurance partner of V-Locker AG for the processing of insurance claims
Your personal data will only be passed on to third parties if this is permitted or required under Swiss and European data protection law. This is the case if you have expressly consented to the disclosure of your data and/or the disclosure is necessary for the fulfilment of the contract. Disclosure is also permitted under data protection law if the enforcement of regulations of other laws (e.g. criminal law regulations) requires the disclosure and there is nothing to prevent this disclosure from a data protection perspective. Aggregated and anonymous data on journey histories is also made available to public institutions such as research centres, cities and municipalities to improve the local traffic situation. Individuals can no longer be identified from this aggregated data. If we transfer data to recipients based outside the European Economic Area ("EEA"), we ensure that the recipient either has an adequate level of data protection (e.g. on the basis of an adequacy decision by the EU Commission for the respective country or the agreement of so-called EU standard contractual clauses of the European Union with the recipient) or that you have given your consent to the transfer.
All information on our website has been carefully checked. We endeavour to keep the information we provide up to date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which is why we cannot guarantee that the information is complete, correct and/or up-to-date. We expressly point out that data transmission over the Internet may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Liability claims arising from direct and/or indirect damage of a material or non-material nature caused by the use of the information provided on the V-Locker website and/or in the V-Locker app are excluded to the extent permitted by law.
We may change and/or delete text on the V-Locker Website and/or the V-Locker App at our sole discretion and without notice and are under no obligation to update such content. Use of or access to the V-Locker website and/or the V-Locker app is at your own risk. We accept no liability for direct and/or indirect damage allegedly caused by visiting the V-Locker website and/or the V-Locker app.
We accept no liability for the content and availability of third-party websites that can be accessed via external links on the V-Locker website and/or the V-Locker app. The operators of the linked websites are solely responsible for their content. The publisher therefore expressly distances itself from all third-party content that may be relevant under criminal or liability law or offend common decency.
The original German text of this privacy policy is legally binding. The original German text takes precedence over any translations.
The status of this privacy policy is 14. August 2024
We reserve the right to amend this privacy policy at any time to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy. In the event of such an amendment, the new version will be published on our website. We recommend that you check the privacy policy regularly for possible changes. If your prior consent is required for a change to our services or for the introduction of a new service, we will inform you accordingly in good time and request your consent.
Dübendorf, 14. August 2024
This Privacy Policy governs the processing of data of the customer or user ("User", "You") by V-Locker Services GmbH, Quellenstrasse 7a, 70376 Stuttgart ("V-Locker Services GmbH", "We").
The protection of your privacy and your personal data is important to us and we take it seriously. The following privacy policy explains how we collect, process and use your data when you use our products and services and the V-Locker website and/or the V-Locker app. Our privacy policy does not apply to the offers of third-party providers that you can access via links on the V-Locker website and/or the V-Locker app. Please contact the third-party providers directly to find out about their privacy policies.
We treat your data confidentially and in accordance with the statutory data protection regulations and this privacy policy. The processing of personal data is governed by the EU General Data Protection Regulation (GDPR).
Personal data is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Which data is processed in detail and to what extent depends largely on the services purchased by the customer.
Your personal data is processed on the basis of the following legal bases:
· Consent: If you have given us your consent to process your personal data.
· Establishing and concluding business relationships: When we enter into or conclude a business relationship with you.
· Contract fulfilment: If the processing is necessary for the fulfilment of a contract with you.
· Legal obligation: If we are obliged to process your personal data by law or regulation or to perform tasks in the public interest.
· Vital interests: If the processing is necessary to protect your vital interests or those of another natural person.
· Legitimate interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights. Legitimate interests are, in particular, our business interest in being able to provide our website and app, information security, the enforcement of our own legal claims and compliance with legal obligations.
Our data protection officer is available to answer any questions you may have about data protection. You can contact him as follows:
V-Locker Services GmbH
Quellenstrasse 7a
70376 Stuttgart
Switzerland
DPO@v-locker.ch
+800 8600 0068
Please provide proof of your identity with all enquiries, e.g. an electronic copy of your ID.
A data subject also has the option provided for in the Data Protection Act to contact the supervisory authority in the territory of their own Member State.
By using the V-Locker website and/or the V-Locker app, you consent to the processing of your personal data in accordance with the following description.
We only process your personal data to the extent necessary to provide one of our products and/or services. If and insofar as the GDPR is applicable, we process your personal data in accordance with Art. 6 para. 1 GDPR:
a) Processing of personal data with the consent of the data subject
b) Processing of personal data for the fulfilment of a contract with the data subject and for the implementation of corresponding pre-contractual measures
c) Processing of personal data to fulfil a legal obligation to which we are subject under any applicable EU law or under any applicable law of a country in which the GDPR is applicable in whole or in part
d) Processing of personal data in order to protect the vital interests of the data subject or another natural person
e) Processing of personal data in order to protect the legitimate interests of us or third parties, unless the fundamental freedoms and rights and interests of the data subject prevail. Legitimate interests are, in particular, our commercial interest in being able to provide our V-Locker website and/or V-Locker app, information security, the enforcement of our own legal claims and compliance with legal obligations.
We only process personal data for the duration required for the respective purpose or purposes. If further storage is necessary due to legal and/or other obligations to which we are subject, we restrict processing accordingly.
Depending on the services we provide for you, we may process the following categories of personal data. We process as little personal data as necessary.
We process customer data. This includes the following in particular:
· Master and inventory data such as name, address, telephone number, e-mail address, date of birth and nationality;
· Contract data such as contract number, subject matter of the contract and term;
· Payment data such as bank details;
· If applicable, records of telephone calls, written correspondence and e-mails between you and us;
· Marketing data such as needs, wishes and preferences;
· Technical data, such as internal and external identifiers, business numbers, IP addresses, records of access or changes. This data in itself does not allow any conclusions to be drawn about your identity. However, as part of the processing of contracts, they can be linked to other data categories and thus, if necessary, to your person.
We also process prospective customer or visitor data (i.e. physical visits or via our website). This includes the following in particular:
· Master and inventory data such as name, address, date of birth;
· Technical data such as internal and external identifiers, IP addresses, records of access or changes;
· Marketing data such as needs, wishes and preferences.
Particularly sensitive data is data relating to religious, philosophical, political or trade union views or activities; data relating to health, privacy or racial or ethnic origin; genetic data; biometric data that uniquely identifies a natural person; data relating to administrative and criminal prosecutions or sanctions; data relating to social assistance measures.
We do not process any particularly sensitive data.
Your personal data is processed for the following purposes, insofar as this is necessary for the fulfilment of the specific and provision of possible additional services. Your personal data will only be processed in compliance with the applicable legal requirements for the purposes that were specified to you (e.g. when the contract was concluded) or are evident from the circumstances:
We only store your personal data for as long as is necessary for the respective purpose. As soon as the data is no longer required for the fulfilment of the respective purpose, it is deleted or anonymised, unless statutory retention obligations prevent this.
Profiling is the automated processing of personal data. We do not process personal data automatically in order to evaluate certain personal aspects.
Should we also analyse or evaluate customer data automatically in the future, we will inform you accordingly, if required by law.
The processing of personal data generally occurs within our jurisdiction in the EU. However, a transfer of customer data to third countries may occur in the following cases, provided it is:
· necessary to execute your orders;
· legally required;
· necessary due to the involvement of service providers (data processing by order); or
· based on the customer’s consent.
Personal data may also be transferred to and processed in countries outside the EU. This is done in compliance with applicable data protection laws and regulations. In certain cases, it may be necessary to engage external service providers or partner companies located in other countries to process the data. These third parties are contractually obliged to ensure the confidentiality and security of the data and to process it only according to the instructions given and for the agreed purposes.
If a data transfer is made to a country that does not have an equivalent level of data protection as the EU, appropriate protective measures, such as the conclusion of corresponding contracts, will ensure adequate data protection. Such protective measures may include standard contractual clauses approved by the competent data protection authority to ensure an adequate level of data protection.
We ensure that the necessary steps are taken to guarantee the security and protection of personal data when transferred to countries without an adequate level of data protection.
For processing activities that are likely to pose a high risk to the rights and freedoms of data subjects, we carry out a data protection impact assessment in accordance with the statutory provisions. This assessment helps us to identify potential risks and take appropriate measures to minimise them.
Personal data is protected against unauthorised processing by appropriate technical and organisational measures. These include, among other things
In the event of a data breach that poses a risk to your rights and freedoms, we will inform the competent supervisory authority immediately, but at the latest within 72 hours of becoming aware of it. In addition, we will inform you about the data breach if it poses a high risk to your rights and freedoms.
In order to use our products and services, you must register and provide personal data.
1 To fulfil the processing purposes, we may collect personal data from the following sources:
When you contact us via contact form, email, chat, WhatsApp or telephone, we process the information you provide for the purpose of processing the enquiry and for possible follow-up questions. The processing is based on our legitimate interest in being able to answer customer enquiries.
When using the V-Locker website, the website's privacy policy applies in addition to this privacy policy. This can be accessed at the following address: live.v-locker.ch/en/data-protection.html.
Our website uses cookies to improve your user experience and to provide certain functions. Cookies are small text files that are stored on your device. We use the following types of cookies:
· Required cookies: These cookies are necessary for the website to function properly.
· Functional cookies: These cookies enable us to save your preferences.
· Analysis cookies: These cookies help us to analyse the use of our website and improve our services.
· Advertising cookies: These cookies are used to show you personalised advertising.
You can manage and object to the use of cookies at any time via your browser settings.
Our V-Locker systems and the immediate surroundings can be video-monitored. These measures serve to protect our facilities and the safety of users. The video data collected is processed exclusively for the prevention and investigation of criminal offences and to ensure security.
Video surveillance is carried out in accordance with the applicable data protection regulations and is secured by appropriate technical and organisational measures to prevent unauthorised access to the recordings. The video data is stored for a maximum of seven days and then deleted, unless longer storage is necessary due to legal obligations or to enforce our legal claims.
In order to be able to tell you whether you are near a V-Locker facility [EB1] and/or how to get there, we need your location. We use the "OpenStreetMap" software (Open Street Map Foundation (OSMF) United Kingdom) for this purpose. This application is also used to translate geopositions into addresses and to show you the estimated walking or driving distance to the selected facility (or list of facilities).
OpenStreetMap's privacy policy can be viewed at the following address <wiki.osmfoundation.org/wiki/Privacy_Policy>.
The terms of use of OpenStreetMap can be viewed at the following address <wiki.osmfoundation.org/wiki/Terms_of_Use>.
We collect the following technical data to continuously optimise the V-Locker app:
We test new products, services and/or functions from time to time. These products, services and/or functions may only be made available to certain user groups during the test phase. In order to select test customers, we need access to your location data. If you do not wish to test new products, services and/or functions, you can deactivate the "Service and product news" function in the settings.
We send personalised and non-personalised marketing messages about our products and services by email, SMS and/or in-app push notifications. The information sent is based on the respective customer profile. This is based on the information provided when the customer account was created and automatically collected information such as
The personalised marketing messages will only be sent with your consent. You can revoke your consent at any time in the settings of the V-Locker app or by sending an email to dpo@v-locker.ch.
We send non-personalised marketing communications to keep you informed about our products and services. For this purpose, we use the email address or other contact details you provided when you created your customer account.
Your personal data will only be processed for advertising purposes with your express consent. You can revoke this consent at any time with effect for the future by changing the relevant settings in the V-Locker app or by sending us an email to dpo@v-locker.ch.
We regularly send customers and interested parties advertising about our products and services and/or the products and services of our cooperation partners by e-mail. For this purpose, we use the e-mail address you provided when registering for the newsletter and the country in which you registered.
When you register for the newsletter, we obtain your consent as follows: Your e-mail address is identified using the double opt-in procedure. This means that after the initial registration you will receive a separate confirmation e-mail in which you must agree to receive the newsletter. We log the following information in this process when you register for the newsletter:
· IP address
· Time of registration for the newsletter
· Time of sending the confirmation e-mail
· Content of the confirmation e-mail
· Time of clicking on the confirmation link or archiving the reply email
The purpose of this procedure is to verify your registration and, if necessary, to be able to clarify any possible misuse of your personal data. In the confirmation email and in each subsequent newsletter, you will be informed of the cancellation option. We use the "Rapidmail" software to send our newsletter (see section 18.5). You can find more information about our B2B newsletter at the following address: live.v-locker.ch/en/data-protection.html.
The data collected for advertising purposes will not be passed on to third parties. Your data will be stored for as long as the business relationship with you exists and you have not revoked your consent to data processing. You can send your cancellation by e-mail to dpo@v-locker.ch or in writing to us. Each of our notifications contains an unsubscribe link, the selection of which is considered a cancellation.
We target users who fulfil a certain usage criterion (e.g. purchase of a certain package) in our app to receive feedback on our products and/or services. If you fulfil one of these criteria, we may send you in-app notifications, emails and/or text messages inviting you to participate in our user research initiatives. Participation in our user research initiatives is entirely voluntary and based on your consent.
If you agree to participate in one of our user research initiatives, we may invite you to complete a survey or participate in a pre-recorded conference call with our research team. We may ask you for information such as your usage behaviour, your age group, the industry you work in, your opinions and preferences regarding our services or third party services etc. If you decide to participate in a user interview, we will ask you whether you agree to a video recording of the interview. If this is not the case, you can let us know and the interview will take place without video recording. Regardless of the option you choose, we will ask you to sign our declaration of consent electronically.
Your data will generally be stored for three months. It will be deleted after six months at the latest.
We use the software "FindMind", "Zoho", "Rapidmail" and "Microsoft Teams" to conduct surveys and user interviews.
The aforementioned companies receive personal data exclusively for the provision of their services to us and are contractually obliged to use personal data exclusively for these purposes. It is the responsibility of the user to inform themselves about the data protection provisions of the companies mentioned.
As a data subject, you have the following rights in accordance with the statutory provisions:
You can request information at any time about the personal data we have stored about you, its origin, recipients and/or categories of recipients as well as the type and purpose of processing (Art. 15 GDPR).
If the personal data stored by us is incorrect or incomplete, you can request the correction or completion of the personal data concerned at any time (Art. 16 GDPR).
The personal data processed by us will be deleted or its processing restricted in accordance with Art. 17 and 18 GDPR. Unless expressly stated in this privacy policy, the personal data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations. If the personal data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted, i.e. the personal data will be blocked and not processed for other purposes.
You have the right to request the restriction of the processing of your personal data if the requirements of Art. 18 GDPR are met.
You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format and to transmit this data to another controller, provided that this is technically feasible and does not involve disproportionate effort (Art. 20 GDPR).
You can revoke your consent to the processing of your personal data at any time and without giving reasons for the future. We will no longer process your personal data from the time you withdraw your consent unless there are compelling legitimate grounds for processing (Art. 21 GDPR).
You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or significantly affects you in any other way (Art. 21 para. 1 GDPR). The restrictions pursuant to Art. 22 para. 2 GDPR remain reserved.
You have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of your personal data violates the statutory data protection regulations.
To assert your rights as a data subject, you can contact our data protection officer by email or in writing (see section 3). For all your requests, we always ask you to provide proof of your identity, such as an electronic copy of your ID.
In addition to the service providers named in sections 7.3 and 7.5, we have involved processors for the following processing activities:
Your personal data may also be transmitted to the following recipients:
Your personal data will only be passed on to third parties if this is permitted or required under European data protection law. On the one hand, this is the case if you have expressly consented to the disclosure of your data and/or the disclosure is necessary for the fulfilment of the contract. Disclosure is also permitted under data protection law if the enforcement of regulations of other laws (e.g. criminal law regulations) requires the disclosure and there is nothing to prevent this disclosure from a data protection perspective. Aggregated and anonymous data on journey histories is also made available to public institutions such as research centres, cities and municipalities to improve the local traffic situation. Individuals can no longer be identified from this aggregated data. If we transfer data to recipients based outside the European Economic Area ("EEA"), we ensure that the recipient either has an adequate level of data protection (e.g. on the basis of an adequacy decision by the EU Commission for the respective country or the agreement of so-called EU standard contractual clauses of the European Union with the recipient) or that you have given your consent to the transfer.
All information on our website has been carefully checked. We endeavour to keep the information we provide up to date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which is why we cannot guarantee that the information is complete, correct and/or up-to-date. We expressly point out that data transmission over the Internet may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Liability claims arising from direct and/or indirect damage of a material or immaterial nature caused by the use of the information provided on the V-Locker website and/or the V-Locker app are excluded to the extent permitted by law.
We may change and/or delete text on the V-Locker website or the V-Locker app at our own discretion and without notice and are under no obligation to update such content. Use of or access to the V-Locker website and/or the V-Locker app is at your own risk. We accept no liability for direct and/or indirect damage allegedly caused by visiting the V-Locker website and/or the V-Locker app.
We accept no liability for the content and availability of third-party websites that can be accessed via external links on the V-Locker website and/or the V-Locker app. The operators of the linked websites are solely responsible for their content. The publisher therefore expressly distances itself from all third-party content that may be relevant under criminal or liability law or offend common decency.
The original German text of this privacy policy is legally binding. The original German text takes precedence over any translations.
The status of this privacy policy is 14. August 2024.
We reserve the right to amend this privacy policy at any time to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy. We recommend that you check the privacy policy regularly for possible changes. If your prior consent is required for a change to our services or for the introduction of a new service, we will inform you accordingly in good time and request your consent.
Zurich, 14. August 2024